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System Upgrade Resource Center
Download our New App!
To download our new app on the Google Play Store, click here or scan the QR Code below.
To download our new app on the Apple App Store, click here or scan the QR Code below.
New Debit Card
You will be receiving a new Mastercard debit card which can be activated on September 11th, or later.
We are upgrading our digital banking platform to provide YOU with a better banking experience.
Key features of our NEW digital banking platform:
- Streamlined navigation
- Improved functionality
- Enhanced security
Important Action Items: Starting September 15th
> Log into our new Digital Banking platform starting September 15th
Log into the new platform with your existing username and temporary password (existing username + last four digits of your Social Security Number).
For example: If your username is “johndoe” and the last four digits of your SSN are 1234, your temporary password would be “johndoe1234”.
> Download our new mobile banking app starting September 15th
We now have one mobile banking app to serve both consumer and business customers.
Apple Users: The Spring Bank app will update independently, if automatic updates are enabled. If not, you can manually update it through your device’s app store.
If you currently have the Spring Bank business banking app only, you will have to download the new Spring Bank app, which, as mentioned above, is for both consumer and business banking customers.
Android Users: Delete the existing Spring Bank app, then download the new version found in your device’s app store.
Questions?
Please refer to the Frequently Asked Questions section below, give us a call at 262-754-5555, email us at SystemUpgrade@springbankwi.bank or visit us at 16620 W Bluemound Rd #100, Brookfield, WI, 53005.
We appreciate your patience during this transition and are confident you’ll enjoy the improved experience. Our team is here for you, always!
Below are previously mailed communications (printable PDFs) about the upgrade. To review, click on the link.
Business Credit Cards, Debit Cards and Merchant Services
Business Security and Statements
Consumer Security and Statements
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Will I need to re-enroll in my Business Online Banking account?
You will not need to re-enroll in online banking but will have to accept our new Terms & Conditions disclosure to access our upgraded digital banking experience.
Simply follow these easy instructions:
- Visit SpringBankWI.bank and click the Login button in the upper right area and choose "Online Banking." (There will no longer be a separate checkbox option for "Business Banking").
- Enter your existing Username and temporary password. Your temporary password is your Username plus the last four digits of your Employer Identification Number (EIN). Example: If your username is "johndoe" and the last four digits of your EIN are 1234, your temporary password would be "johndoe1234".
- Follow the prompts on the next screens as they will guide you through initial setup.
Will I need to re-enroll in my Personal Online Banking account?
You will not need to re-enroll in online banking but you will have to accept our new Terms & Conditions disclosure to access our upgraded digital banking experience.
Simply follow these easy instructions after 8 a.m. on Monday, September 15:
- Visit SpringBankWI.bank and click the Login button in the upper right area and choose "Online Banking".
- Enter your existing Username and temporary password. Your temporary password is your Username plus the last four digits of your Social Security Number. For example: If your username is "johndoe" and the last four digits of your SSN are 1234, your temporary password would be "johndoe1234".
- Follow the prompts on the next screens as they will guide your through initial setup.
Will I have to download a new app to access mobile banking?
On September 15, Spring Bank will have ONE updated mobile banking app that serves both consumers and business customers. Simply follow the instructions below:
Apple Users: The Spring Bank app will update independently if automatic updates are enabled. If not, you can manually update it through your device's app store.
If you currently have Spring Bank's business banking apponly, you will have to download the new Spring Bank app, which, as mentioned above, is for bothconsumer and business banking customers.
Android Users: Delete the existing Spring Bank app, then download the new version found on your device's app store.
Will the nicknames that I have set up on my accounts automatically transfer to the new platform?
No, nicknames will not transfer automatically and must be re-established after the system upgrade. You can re-establish them under "Manage Profile" in online banking or through the mobile app.
Will I receive a new debit card, or can I continue to use my current debit card after the upgrade?
All current debit cardholders should receive their new debit card in mid-late August, arriving in an unmarked envelope for security purposes. Activation instructions will be included in the mailing.
- New debit cards have new card numbers, expiration dates, and security codes.
- At the time of activation, you will also set your Personal Identification Number (PIN).
- If you do not receive a new debit card by Thursday, September 11, please let us know so we can issue you a new card.
Will my new debit card have the same card number?
In addition to a refreshed design, all newly issued debit cards will include a new debit card number, security code, and expiration date.
You will need to update your new debit card information with any merchants that have your card on file. If you use Spring Bank's current mobile banking app, you can log in and navigate to Cards > Card on File to view a list of merchants storing your card for one-time, recurring, or future purchases.
How will I establish a PIN for my new debit card?
All debit cardholders will receive their new debit cards in the mail during August. Call 877-965-3344 to activate and start using your new contactless debit card. Follow the prompts to set your Personal Identification Number (PIN). Each new contactless debit card has a new card number, expiration date, and security code.
Will I still be able to use any ATM?
Yes, Spring Bank debit cardholders can use any ATM to withdraw cash surcharge-free.
Why do I get an error when I link my debit card to my mobile wallet?
You may experience an error when trying to add your debit card to your mobile wallet, such as Google Pay or Apply Pay. However, this is only temporary, and it will link. Please allow up to 24 hours for it to connect.
Will I receive a new credit card?
No, there are no changes to Spring Bank business credit cards
Will I have to set up all of my payors in Bill Pay?
All bill pay information will be transferred to the new system with the exception of eBills* which will need to be re-entered.
* An eBill (electronic bill) in online banking is a digital version of a paper bill that you can receive and pay through our online or mobile banking platform. Instead of mailing a physical bill, some payees offer the option to send it electronically directly to your online banking account. An eBill contains the same details as a paper bill but provides a more convenient and secure way to manage your payments.
Will my established loan payments continue after the System Upgrade?
Yes, your loan payments will be processed as normal after the upgrade according to how you have them set up currently.
Will my connection to common third-party financial apps be impacted?
You will be able to connect your bank account to third-party financial apps through Plaid. The verification process will be temporarily disconnected during our recent System Upgrade, however it will soon be fully integrated, allowing you to easily link your bank account.
How will I receive my bank statement after the upgrade?
Following the upgrade, statements will feature a refreshed design, but all essential information will remain unchanged.
Consider eStatements – Enrolling in eStatements through online banking gives you quicker access, better security, and reduced paper waste.
Will my statement cycle change?
Yes, some customer statement cycle dates will change after the upgrade. If your delivery date differs from what it is currently, there’s no need for concern—it’s simply part of the system enhancement.
Please note that all demand deposit and savings account customers received an additional printed statement by mail, reflecting account activity and balances through September 11. This additional statement will be generated before the upgrade, and will be sent out on September 12, via the U.S. Postal Service to the mailing address currently on file.
Will I be able to use my current checks?
Yes, you will be able to continue to use your current checks because the routing number will not change.